Política de envío

<h2>Shipping costs</h2>
<p>We offer <strong>free standard shipping</strong> on all orders to the United Kingdom. Any shipping charges will always be shown at checkout before you complete your purchase.</p>

<h2>Processing time</h2>
<p>All orders are processed within <strong>1-3 business days</strong> (excluding weekends and bank holidays). You'll receive an order confirmation email as soon as your order is placed, and a second email with your tracking number once it has been dispatched.</p>

<h2>Delivery time</h2>
<p>Once dispatched, orders are usually delivered within <strong>4-8 business days</strong>, depending on your location. Delivery times are estimates and are not guaranteed, as they can be affected by the carrier, weather or other events outside our control.</p>

<h2>Christmas and peak season</h2>
<p>During busy periods, such as Black Friday and the weeks before Christmas, carriers handle much higher volumes and deliveries may take a little longer. If you need your order in time for a special occasion or Christmas photos, we recommend ordering as early as possible.</p>

<h2>Order tracking</h2>
<p>Once your order ships, you'll receive an email with a tracking number and a link to follow your parcel. Please allow up to 48 hours for tracking information to update. If you have any problems tracking your order, contact us at <a href="mailto:reindeerbuddies@gmail.com">reindeerbuddies@gmail.com</a>.</p>

<h2>Shipping address</h2>
<p>Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, email us as soon as possible and we'll do our best to update it before your order is dispatched. We are not responsible for orders delivered to an incorrect address provided at checkout.</p>

<h2>Delayed or lost parcels</h2>
<p>If your order hasn't arrived within 15 business days of being dispatched, please contact us at <a href="mailto:reindeerbuddies@gmail.com">reindeerbuddies@gmail.com</a> with your order number. We'll look into it with the carrier and, if your parcel is confirmed lost, we'll send you a replacement or a full refund.</p>

<h2>Damaged items</h2>
<p>If your order arrives damaged, please email us within 14 days of delivery with your order number and a photo of the item. You can find full details in our <a href="/es/policies/refund-policy">Refund Policy</a>.</p>

<h2>Contact us</h2>
<p>If you have any questions about shipping, email us at <a href="mailto:reindeerbuddies@gmail.com">reindeerbuddies@gmail.com</a>. We're happy to help.</p>